andyfrench.info

We are living the dream. As a family we take full advantage of online retailing but there’s one aspect of the process that seems to be in need of improvement: delivery.  A company that I’ve had a few unsatisfactory dealings with recently is UKMail. I’ve had disappearing deliveries where either they didn’t try to deliver or – more likely – they did but the driver decided not to leave a card. Phone system – FAIL On one such occasion I tried calling by phone and got bounced through the usual...

I received an email from Google saying that my credit card was expired and asking me add a new one. What ensued was an example of really bad user experience. Here’s the original email: There are a few links in the email. Let’s try following the Sign in link. You end up at a web page that looks like this: Now, I don’t think I’ve got a Google for Work account so let’s click the Add account button. I’m asked for sign-in details so I add my usual Google account details and click through.    ...